Refund policy

REFUND AND RETURN POLICY

At Bionova LLC, we want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee.

1. TERMS OF THE 30-DAY GUARANTEE

To qualify for a refund under our 30-day guarantee, the following requirements must be met:

• Your refund request must be submitted within 30 days of the delivery date.
• The product does not need to be unused or unopened — we stand behind our product even after you've tried it.
• Please retain your order number, as it will be required to process your request.

If more than 30 days have passed since delivery, we unfortunately won't be able to offer a refund or exchange.

2. RETURN PROCESS

To start a refund request, contact our customer support team at support.bionova@gmail.com with your order number and the reason for your request. Please do not send any product back to our facility without prior authorization from our support team — in most cases, a return shipment isn't required to process your refund.

3. RETURN SHIPPING COSTS

If a physical return is requested by our team, return shipping costs are the customer's responsibility and are non-refundable. If a refund is issued, the cost of return shipping will not be included in the refunded amount.

4. PRODUCTS DAMAGED IN TRANSIT

We recommend inspecting your order upon delivery. If your product or packaging arrives damaged due to shipping, please contact us within 48 hours of receiving your order so we can evaluate and process your claim.

5. REFUNDS

Once your refund request has been reviewed and approved, you'll receive an email confirming the approval. Approved refunds are processed automatically to your original payment method within 5–10 business days.

6. CONTACT

Bionova LLC
Email: support.bionova@gmail.com
Legal Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA